Metrorail Western Cape
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Contact Us

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Postal Addresses

Regional Head Office
PO Box 5446, Cape Town, 8000

National Head Office
Private Bag X101, Braamfontein, 2017

Complaints
Email: Transport.Info@capetown.gov.za
Website: http://www.capetown.gov.za/transportinfo

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Important Numbers

Metrorail Lost Goods

021 449 2144

Transport Information Centre

0800 65 64 63 ( all hours ) Toll Free

Metrorail Corporate Security

0800 21 00 81 ( all hours ) Toll Free

SAPS Crime Stop

0860 01 01 11

       

Rail Police

Area

Station

Number

 

IKAPA

CAPE TOWN STATION (Platform 1)

021 443 4327

 

NORTH

Bellville

021 941 6800

 

CENTRAL

Phillipi (Stock Road)

021 374 0622

 

SOUTH

Retreat

021 710 5129

 

RADIO CONTROL

021 449 5111

 

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Metrorail Corporate Security

Cape Town - 021 449 4336 ( all hours )
Langa - 021 507 2365 ( all hours )
Bellville - 021 940 2155 ( all hours )
Blackheath - 021 940 3030 ( all hours )
Rosebank - 021 507 2350 ( all hours )

A reward of up to R25 000 may be paid for information leading to the arrest and conviction of criminals

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Regional Management Team

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Customer Services Management Team

  • Ikapa (Cape Town - Woodstock - Monte Vista) - Cyril Bauer, cbauer@prasa.com
  • South (Wynberg - Retreat - Simons Town) - Herschel Smith, hesmith@prasa.com
  • North (Bellville - Wellington - Stellenbosch - Strand - Malmesbury) - Luleka Ndzuzo, lndzuzo@prasa.com
  • Central (Langa - Sarepta - Kapteinsklip - Chris Hani) - Lumkile Mzukwa, lmzukwa@prasa.com

 

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Disclaimer:
Metrorail shall not be responsible and disclaims all liability for any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this web site.

Please note that Metrorail's Twitter and Facebook accounts are updated and monitored daily. We ask customers to bear in mind that certain feedback or comments require investigation / research and therefore the response time will not be immediate. For the number(s) of trains confirmed NOT to be in service for that particular day please visit Go Metro's Line Announcements. This includes incidental breakdowns/failures during the day. Real-time updates are provided on Go Metro or the City of Cape Town's Public Transport Information Centre on 0800 65 64 63 (toll-free all hours).


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